Contact Us

We are here to help with any questions or needs you may have

Company Address

Jianghai Smart Park A2, Tongzhou District, Nantong City, Jiangsu Province, China

Postal Code: 226300

Phone Consultation

Sales Inquiry: (+86) 18927400446

Technical Support: (+86) 18927400446

Business Hours: Monday to Friday 9:00-18:00

Email

Sales Inquiry: sales@luckypos.com

Technical Support: support@luckypos.com

Partnership: partner@luckypos.com

Social Media

Our Location

Welcome to visit our office location

Send Message

Fill out the form below and we will reply to you as soon as possible

Customer Support

We provide professional support services through multiple channels to ensure your business runs smoothly

Online Customer Service

Real-time online customer service support available on weekdays 9:00-18:00

Contact Now

Help Center

Browse product user guides, frequently asked questions and tutorials

Visit Help Center

Video Tutorials

Watch detailed product feature demonstrations and operation tutorials

Watch Videos

Ticket System

Submit technical issues and get professional engineer support

Submit Ticket

Frequently Asked Questions

Here are frequently asked questions and answers from customers

How to apply for a product demo?

You can apply for a product demo through the following ways:

  1. Click the "Request Demo" button on the website homepage
  2. Fill out the contact form on this page and select "Product Inquiry"
  3. Send an email directly to sales@luckypos.com

Our sales team will contact you within 1 business day to arrange a demo.

What languages does Lucky POS system support?

Lucky POS system currently supports the following languages:

  • Simplified Chinese
  • English
  • Indonesian
  • Français
  • Español
  • Русский
  • ภาษาไทย

We are continuously adding support for more languages. If you need other language versions, please contact our sales team.

How to become a Lucky POS agency partner?

To become a Lucky POS agency partner, you need to:

  1. Visit our Agency Partnership page
  2. Learn about partnership policies and conditions
  3. Fill out the partnership application form
  4. Wait for our partnership team to contact you

We will provide the most suitable partnership plan based on your business situation and market coverage.

How is Lucky POS system training service arranged?

We provide comprehensive training services to ensure your team can proficiently use the Lucky POS system:

  • System installation and initialization training
  • Daily operation and function usage training
  • Administrator permissions and settings training
  • Report analysis and data interpretation training
  • Troubleshooting and maintenance training
  • Online video tutorials and documentation support

Training can be conducted on-site, remotely, or online. We will develop the most suitable training plan based on your needs.

How is Lucky POS system data security guaranteed?

Lucky POS system adopts multi-level data security measures:

  • All data transmission uses SSL/TLS encryption
  • Database uses AES-256 encryption to store sensitive information
  • Regular data backup and disaster recovery mechanisms
  • Strict access control and permission management
  • Complies with PCI DSS payment card industry data security standards
  • Certified by ISO 27001 information security management system

We regard customer data security as our top priority and ensure your business data receives the highest level of protection.

Ready to start using Lucky POS?

Contact us to begin your smart restaurant journey